Privacy Protection

Zet16 Privacy Policy — How We Keep Your Information Safe

The security of your personal information is our top priority. On this page, we clearly explain what data is collected, why it is collected, and how it is kept secure.

Last updated: January 2026

How we protect your privacy

A quick overview of the key pillars of zet16's Privacy Policy

Encrypted data storage

All your personal data is protected with SSL/TLS encryption. No hacker or third party can access your information.

Your Data Is Never Sold

Zet16 never sells your personal information to third parties. Your data is used solely to improve and operate the platform.

You're in full control

You can view, correct, or delete your information at any time. You have full control over your data.

Transparent Cookie Policy

We are transparent about which cookies we use and why. You have the option to disable non-essential cookies.

Secure Server Infrastructure

Your data is stored in internationally certified, secure data centers and undergoes regular security audits and updates.

Ensuring legal compliance

Our Privacy Policy is built in compliance with international data protection laws. Your rights are always protected.

1 Introduction

zet16 (hereinafter referred to as "we", "the platform", or "zet16") takes your privacy seriously. This Privacy Policy ("Policy") explains what personal information we collect, how we use and store it, and the steps we take to keep your data secure.

zet16By using the zet16 website or app, you agree to this Privacy Policy. We believe transparency is the foundation of trust — so there are no hidden terms here, everything is laid out clearly and plainly.

In summary: We only collect information that is genuinely necessary to operate the platform. Your data is never sold and is stored with the highest level of security.

2 What information is collected

zet16 Several types of information are collected, falling into two main categories:

A) Information you provide directly

  • Full name and date of birth
  • Email address and mobile number
  • Residential Address
  • National ID or passport number (for KYC verification)
  • Payment details (mobile banking number, bank account)
  • Profile photo (optional)

B) Information collected automatically

  • IP address and device information
  • Browser type and operating system
  • Platform activity logs (login times, game history)
  • Cookie and session data
  • Transaction History

We never store your full payment card number or PIN. Payment details are processed directly through a secure payment gateway.

3 How Information Is Collected

zet16 Your information is collected through the following methods:

Method When it is collected Type of information
Registration Form At the time of account creation Name, email, mobile number, date of birth
KYC Verification During Identity Verification NID, passport, selfie
Payment Processing During deposits/withdrawals Payment Account Details
Cookies & Tracking While browsing the website IP, device, and behavioral data
Support Chat When seeking support Conversation history

4 How Your Information Is Used

Information we collect about you zet16 Used solely for the following purposes:

  • Account management: For account registration, login, and profile updates.
  • Transaction Processing: To ensure deposits and withdrawals are processed securely.
  • Identity Verification: As part of the KYC process to prevent fraud and money laundering.
  • Customer support: To resolve your complaints and issues.
  • Security Assurance: To detect and prevent suspicious activity.
  • Platform Improvement: For analytics purposes to improve the user experience.
  • Legal obligations: To meet regulatory compliance requirements.
  • Relevant Offers: To send you relevant bonuses and promotions (you can opt out at any time).

We never sell your data to advertising companies or use it for unnecessary marketing.

5 Who Your Information Is Shared With

zet16 Your information is not generally shared with third parties. However, sharing may occur in the following limited circumstances:

  • Payment Processor: To process deposits and withdrawals through trusted payment gateways — only the minimum required information is collected.
  • KYC verification services: With accredited verification bodies for identity confirmation.
  • Law enforcement: In response to a court order or valid legal claim.
  • Regulatory Authority: To meet the requirements of gaming regulators and financial compliance authorities.

Important: All third parties with whom your information is shared are contractually bound to uphold our privacy standards and may not use your data for their own purposes.

6 Cookie Policy

zet16 This website uses cookies. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use

Cookie type Purpose Can Be Disabled?
Essential Cookies Login, Session & Security Management No (required to operate the site)
Analytics Cookies User Behavior Analysis Yes
Preference Cookies Remembering Language & Settings Yes
Marketing Cookies Showing Relevant Offers Yes

You can delete unwanted cookies or block new ones at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

7 Data Protection

Protecting your information zet16 Industry-leading standards are followed. Our security measures include:

  • SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
  • Two-Factor Authentication (2FA): For added security on your account.
  • Firewall Protection: Advanced firewalls to prevent unauthorized access.
  • Regular Audits: Regular audits conducted by third-party security experts.
  • Limited access: Only authorized personnel are permitted to access your information.
  • Data Backup: Regular backups are maintained in a secure location.

If a security breach or suspicious activity is detected, we will promptly notify the affected users and take all necessary action.

8 Data Retention Period

zet16 We do not retain your data longer than necessary. General guidelines:

  • Active account data: for the full duration your account remains active
  • Transaction records: typically 5 years, as required by law
  • KYC documents: 5–7 years, as required by regulatory guidelines
  • Support chat history: 2 years
  • Cookie data: session cookies are deleted when the browser is closed; others last 30 days to 1 year

If your account is closed or upon your request, your data will be deleted — however, some information may be retained for a set period due to legal obligations.

9 Your Rights

zet16As a member of zet16, you have the following rights over your personal data:

Right to Access

You can view the information we hold about you at any time.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your information be deleted under certain circumstances.

Right to Object to Processing

You may object to your information being used for specific purposes.

Data Portability

You may request a copy of your data at any time.

Right to Opt Out of Marketing

You can opt out of promotional emails or notifications at any time.

To exercise any of these rights, please contact our support team. We typically process requests within 30 days.

10 Minor Protection

zet16 Strictly not for users under 18. We never knowingly collect personal information from minors.

If it is found that a minor has registered on our platform, their account will be immediately closed and all associated data will be deleted. If you believe a minor is using our platform, please notify our support team.

We follow a strict age verification process. Age is confirmed both at registration and during KYC verification.

11 Policy Changes

zet16 This privacy policy may be updated from time to time. Any changes will be published on this page with a revised date, and for significant updates, you will be notified via email or an in-platform notification.

After Changes Take Effect zet16 Continued use of the platform following any changes will be considered acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.

12 Contact

If you have any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please contact us:

  • Email: [email protected]
  • Live Chat: available 24/7 on the platform
  • Response time: typically within 24–48 hours

Data Protection Officer: For serious privacy concerns, you can email our data protection team directly. We treat every complaint with the utmost seriousness.

Your data is safe — join with confidence

Your privacy is fully protected at zet16. Register now and enjoy a secure gaming experience.

বাংলা